Quality Oversight Committee

Mission

The Quality Oversight Committee (QOC) committee is charged with setting and enforcing standards regarding souring of content, ethical standards and acceptable levels of performance. The committee meets quarterly to:

  • Ensure that all content owned by StayWell Custom Communications is reviewed on an annual basis.

  • Ensure adherence to URAC guidelines and NCQA Quality Plus standards for review, update and usability testing for material and interactive tools.

  • Ensure commitment to SCC's standard that health communication solutions are developed based on evidence-based medicine, as well as being user friendly and behavior-change focused.

  • Monitor initial and ongoing compliance with standards outlined in policies, procedures and agreements.

  • Approve new policies and procedures, and revisions to existing policies and procedures.

Duties

Members will:

  • Meet by telephone and e-mail regularly, at least once a quarter.

  • Review site performance indicators based on URAC guidelines and NCQA Quality Plus standards.

  • Review feedback and complaints received from clients and end users.

  • Implement interventions, as needed, to improve site operations and in situations that pose a threat to health/welfare of users.

About Our Committee

The following lists the credentials and background of those who sit on the committee.

Committee Members

ASHLEY DRIER, BA - General Manager, StayWell Interactive

Ms. Dreier joined StayWell Interactive in May of 2008 as the General Manager of the division. She brings 13 years of software product development experience including Product Management, Project Management, and IT leadership. Prior to joining MediMedia, Ms. Dreier was the Director of Product Development for GE Capital's Corporate Payment Services division where she led the product development efforts for GE's web-application products. Prior to GE, she was the Director of Program Management at Wolters Kluwer Medical Research/Ovid Technologies leading the team responsible for management of all software product initiatives. She was originally hired into the company as Director Information Services leading the Management Information Systems and Business Analyst teams. Ms. Dreier began her career at Boeing as a Senior Financial Analyst where she assisted with the development of several software application projects. She holds a bachelor's degree in Accounting with Management Information Systems emphasis from the University of Utah.

SARA FOSTER, RN, MPH - Director, Clinical Content

Prior to nursing school, Ms Foster earned a degree in education, so patient education has been a natural part of her nursing practice. She holds a master's degree in public health, in the area of health policy and management. Sara has spent many years in critical care nursing, primarily in the specialty of cardiovascular surgical ICU in academic medical center settings. Ms Foster was certified in critical care nursing by the American Association of Critical Care Nurses for 21 years until leaving active clinical practice. She continues to teach CPR and Advanced Cardiac Life Support (ACLS) classes several times each year in the hospital setting. Ms Foster held a management position at a heart center located in metro Atlanta, where she developed patient and staff educational materials. She co-authored a self-paced learning program for heart failure patients that were used in a joint venture educational program with United Healthcare. Sara has been a freelance medical writer and editor, giving her experience in writing and developing health content for patients and consumers.

FRANK GIACOBBE - Vice President, Product Development

Frank joined StayWell Custom Communications in 1998 and has been designing and developing Internet products and application since 1995. With a background in design and user interface development, he has served the StayWell organization as Senior Web Designer, Design Manager and Director of Product Development, being directly responsible for defining and developing most existing StayWell online products. Products, Web sites and applications Frank has created have collectively been recognized by over one thousand industry awards, including many Best in Show. Since 2008, Frank as served as Vice President of Product Development for StayWell’s Electronic Solutions Group where his responsibilities include overseeing the creation and maintenance of all online products, ensuring product functionality, scalability and flexibility with sound, intuitive presentation. Frank also manages the customization, delivery and maintenance of all client versions of the StayWell product line as well as all unique, custom solutions. Currently, Frank is responsible for the successful deployment of more than 1,500 client deliverables annually.

CAREY HUTCHINS, MHRD - Director of Implementation Services

Ms. Hutchins is a results-oriented professional with 12 years of experience in client implementation, project management, needs analysis and training development. She brings proven abilities in strategic planning and the scoping of both internal and external projects. Carey provides additional expertise in improving productivity and processes, through the analysis of existing programs and operations, and implementation of strategies, processes, and technologies. Throughout Ms. Hutchins' career, she has been brought in to various positions to streamline processes and increase efficiencies, while decreasing costs. Ms. Hutchins is responsible for all StayWell Custom Communications client implementations to ensure on-time delivery of the product within scope and within budget. Carey holds a bachelor's of science degree in Marketing and a master's in human resource development degree from Clemson University.

JONATHAN LAMBERT - Director, Client Services

Jon has worked for in a number of roles within the health care industry for over 14 years. Prior to joining SCC, Jon was an IT director for a large managed healthcare company where he was responsible for product development, complex implementation projects and customer service. He has also worked in a national sales capacity. In his current position at SCC as the Director of Client Services he will be responsible for leading the client and technical services team and overseeing online client implementations. Jon received his bachelor’s degree from the University of Utah and also holds a Master of Public Health degree from the University of Utah School of Medicine

DAPHNE PIERCE-SMITH, RN, MSN, FNP, CCRC - Coordinator, Clinical Content and Committee Chair 

A coordinator of clinical content, editor, and writer for SCC, Ms. Pierce-Smith has held clinical positions ranging from a staff nurse to an advanced nurse clinician during her 21 years in the nursing profession. Daphne has been a pediatric nursing instructor at a major university, and adjunct faculty in the Clinical Research Professionals program at a technical college in the metro Atlanta area. Daphne has held several leadership positions - nurse manager, research manager, lead research coordinator, change agent, educator - for school of medicines, major teaching hospitals, universities, and health care institutions. Ms. Pierce-Smith has sat on several regulatory, academic, state, and national boards. She is a member of Georgia Nursing Association (GNA) and sat on the Commission for Nursing Practice for several years. Daphne wrote articles for Georgia Nursing, the official publication of GNA. Ms. Pierce-Smith is a published author; has been a contributor in three gastroenterology textbooks; and has co-authored numerous abstracts, manuscripts, and journal articles. Ms. Pierce-Smith holds a master's of science degree in nursing in the Family Nurse Practitioner (FNP) track. She is a certified Clinical Research Coordinator (CCRC), and has recently completed a two-year certification program in healthcare management.

ALANE TALLANT, BA - Senior Vice President, Editorial Services

Ms. Tallant has been working with hospitals, health plans and health systems for more than 14 years, providing accurate, on-target content and appealing communication vehicles that are strategically aligned with clients’ goals. As Senior Vice President of Editorial Services, she oversees our top-notch writers, editors and proofreaders to ensure that each client’s materials support their objectives. Alane and her team are responsible for fulfilling all client content needs. They work closely with clients throughout all phases of production, from content planning and development, through layout and the final approval process. Alane received both a Bachelor of Arts degree in English and a certificate in business from Indiana University in Bloomington.

BETH WILSON, M.Ed. -  Vice President, Product Strategy and Business Development

Ms. Wilson has been with StayWell Custom Communications for 13-years, and works closely with many health plan and employer clients on a variety of communication programs. One of my Beth's roles is to evaluate trends and movements in the healthcare communication industry to look for new product strategies and initiatives to bring to our clients. She works to identify strategic partners that enhance the StayWell Custom Communications capabilities to further support our client's business goals. Beth has been in a variety of clinical practice settings for over 30 years. Previously, she worked at Texas Instruments in the corporate health promotion department, where she planned, developed, implemented and evaluated health education and risk intervention programs. Ms. Wilson has a master's degree in education from Tennessee State University.

 

Approved by the Quality Oversight Committee, May 6, 2009

Online Medical Reviewer: Sylvia Byrd, RN, BSN, MBA
Online Medical Reviewer: Daphne Pierce-Smith, RN, MSN, FNP, CCRC
Last Annual Review Date: 4/28/2009